Refund, Cancellation and Shipping Policy
REFUND AND CANCELLATION POLICY :
You can shop at My Pickle Jar with confidence. We back all purchases with a simple, transparent policy to handle returns, refunds, cancellations and exchanges.
- If you receive a damaged jar of pickle, send us a message on Whatsapp with the picture and we’ll immediately send you a replacement jar. We strongly advise throwing away the jar altogether since small parts of broken glass can be harmful.
- If an order is delayed, and we don’t have a means to get it delivered in the near future, we can ship you a replacement order and have the first one returned. This comes at no added cost to you. You can also choose to cancel the order and collect your refund on any payment you have already paid.
- If we cannot deliver your order, we’ll have to unfortunately cancel it in the moment. This is extremely rare and happens mostly when we cannot find a delivery partner who can deliver to your address. In this case, you’ll get a prompt refund of any amount you have paid for the order. We’ll drop you a message in the future when we can deliver in your area.
Our payment partners are able to process refunds in 5-7 days. If you’ll like it sooner you can text us your UPI details on WhatsApp or Email and we’ll do that within 24 hours.
SHIPPING POLICY :
Shipment processing time
All orders are processed within 24 hours of placing the order on our website. We typically send out the shipments the same day, or the next day, subject to stock availability.
Orders are shipped and delivered all days of the week.
Cost of Shipping
We charge a flat rate of Rs. 65 on all orders.
Shipment confirmation and order tracking
You’ll receive a confirmation email as soon as we have shipped the order. It’ll have a link to track your order.
Alternately, you can also enter your phone number and order number on this page to track your order anytime.
Damages
We take full responsibility for a safe and comfortable delivery experience. If you receive damaged carton or jars, please click a picture and let us know on WhatsApp We’ll send across a replacement.
As for the pickles you have already received, you’re free to eat them or give them away as you please.
If your question is unanswered here,
WhatsApp us on +91 7799667196
Email us on care@mypicklejarz.com
Address : 15-8-294/95 Begum Bazar Hyderabad Telangana. 500012